💸 Refund Policy

Effective Date: 23/06/2025

At itshopcat.com, customer satisfaction is our top priority. Our Refund Policy ensures clarity on when and how refunds may apply.

1. Eligibility for Refund

Refunds may be issued under the following conditions:

• The service was not delivered as described
• A technical error prevented the service from being completed
• The customer cancels before work begins

2. Non-Refundable Cases

Refunds will not be issued if:

• The service was successfully completed as agreed
• The customer changed their mind after delivery
• There was misuse, abuse, or violation of our Terms

3. Requesting a Refund

To request a refund:

• Email us at support@itshopcat.com within 7 days of the issue
• Include your full name, service details, and reason for the request

4. Processing

If approved, refunds are typically processed within 5–10 business days back to the original payment method.